We want to make your visit as easy as possible
Below is information that will be useful for you to know when booking your appointment.
What do I do if I need a Doctor after hours?
We are an accredited practice with GPA covered under the 4th Edition Standards RACGP.
If it is an emergency dial 000 and ask for Ambulance.
Can a Doctor visit me at home?
This practice does offer home visits when reasonable and practically possible. However, the Doctor may decide that it is more appropriate for you to attend the surgery. Due to time constraints, Doctors are not able to take phone calls from patients. Please make an appointment to discuss any concerns with your Doctor. (In urgent cases, your call will be put through to your Doctor or clinic Nurse). Home visits depend on urgency and geographical location.
Telephoning your Doctor?
The Doctors do not take calls while they are consulting, unless it is an extreme medical emergency. You can telephone the Doctor during normal practice hours. A message will be taken and the Doctor will return your call when convenient. This practice does not give results, or take prescription requests over the phone. You must make an appointment for these.
Do I need to make an appointment?
We operate an appointment system but reserve limited vacancies for urgent cases. Consultations require 15 minutes. If you feel you need a longer appointment, please advise reception when making the appointment. Emergency and acute medical conditions will be given priority.
Do I need to cancel my appointment?
We would appreciate it if you would advise us if you cannot attend your appointment. We have people on waitlists who would be happy to fill your slot.
If you do not attend an appointment and fail to notify us, a private fee may be charged.
How much will I be charged?
Holders of a current Concession, Pension or DVA Card and children up to 16, will be bulk-billed directly to Medicare; all others will be charged based on our current fee schedule. This fee is payable at time of consultation, accounts will not be issued.
Holders of a current Concession, Pension or DVA Card and children up to 16 and student card holders still at high school, will be bulk-billed directly to Medicare for consultations.
We only accept payment by EFTPOS or credit card.
For more information regarding our fees, please call (07) 5438 2069
If you have any concerns regarding billing, please discuss with reception.
How do I get my results?
We encourage all patients to return for results, as the Doctor should discuss these with you. Reception Staff do not have access to your results so they cannot give these over the phone.
Why am I being recalled?
On occasion you may receive correspondence from us as a reminder when certain procedures, immunisations etc. are due. Please advise us if you do not wish to participate in this service.
How is my personal information handled?
All personal health information is confidential but sometimes it is necessary to release information to other institutions e.g. Hospital, other Doctors, life insurance companies, Workcover etc. This information will not be released without your prior consent except in the case of serious medical emergency.
Staff employed by Little Mountain Medical Centre are also bound to strict confidentiality agreements.
This Practice is registered with National and State reminder systems.
What other services do you provide?
- Health Assessments for over 75’s and 45-49 years
- Skin Checks
- Indigenous Health Checks
- Asthma Checks
- Baby Checks
- Diabetes Checks
- Minor Surgical Procedures
- Travel Advice/Vaccinations
- Antenatal & Postnatal Checks
- Well Women/ Well Men Checks
- Commercial Driver Medicals
- Fracture Diagnosis & Plastering
- Chronic Disease Management
- Minor procedures including Skin Cancer Excisions and Lacerations Sutured
- Nursing Home Visits
- Home Palliative Care Services
What behaviour is expected?
This Practice has a ZERO tolerance policy towards Verbal or Physical abuse. This behaviour WILL NOT be tolerated. Any patient displaying inappropriate behaviour will be asked to leave. The patient may also be banned from the practice at the Manager’s discretion.
What are my rights?
If you have any feedback or a problem we would like to hear about it. Please feel free to talk to the Doctor or receptionist. You may prefer to write to us or use the suggestion box in the surgery. We take your concerns, suggestions and complaints seriously, however if you wish to take the matter further, you can contact the Health Ombudsman:
PO Box 13281
Phone: 133 646