Your questions
answered.

If you require a home visit, you will be booked in with the Doctor for a telehealth appointment first. Home visits are available when safe and reasonable to do so.

The Doctors do not take calls while they are consulting, unless it is an extreme medical emergency. You can telephone the Doctor during normal practice hours. A message will be taken and the Doctor will return your call when convenient. This practice does not give results, or take prescription requests over the phone. You must make an appointment for these. 

We operate an appointment system but reserve limited vacancies for urgent cases. Consultations require 15 minutes. If you feel you need a longer appointment, please advise reception when making the appointment. Emergency and acute medical conditions will be given priority. Walk-ins will be allocated the first available consultation and will usually be required to wait.

We would appreciate it if you would advise us if you cannot attend your appointment. We have people on waitlists who would be happy to fill your slot.

If you do not attend an appointment and fail to notify us, a private fee may be charged.

From 1st January 2023 Little Mountain Medical will be a Private Billing clinic. Bulk billing will only be available to DVA patients. All other patients will be charged a private fee for all consultations including phone appointments. Fees are displayed in the clinic and can be requested from reception. This fee is payable at time of consultation, accounts will not be issued.

We only accept payment by EFTPOS or credit card.

Please note that you will have to pay the full private fee and you will then get a rebate from medicare.  We can’t just charge you the gap.

For more information regarding our fees, please call (07) 5438 2069

Unfortunately bulk billing doesn’t adequately support the time and costs associated with providing the level of care we provide.  To enable us to continue to keep our medical centre open and operating we have to charge a private fee.

We encourage all patients to return for results, as the Doctor should discuss these with you. Reception Staff do not have access to your results so they cannot give these over the phone.

On occasion you may receive correspondence from us as a reminder when certain procedures, immunisations etc. are due. Please advise us if you do not wish to participate in this service.

All personal health information is confidential but sometimes it is necessary to release information to other institutions e.g. Hospital, other Doctors, life insurance companies, Workcover etc. This information will not be released without your prior consent except in the case of serious medical emergency. For more information please see our privacy policy on our website or ask our reception staff for a copy

Staff employed by Little Mountain Medical are also bound to strict confidentiality agreements.

This Practice is registered with National and State reminder systems.

• Health Assessments for over 75’s and 45-49 years
• Skin Checks
• Indigenous Health Checks
• Spirometry
• Immunisations
• Asthma Checks
• Baby Checks
• Diabetes Checks
• ECGs
• Minor Surgical Procedures
• Travel Advice/Vaccinations
• Antenatal & Postnatal Checks
• Well Women/ Well Men Checks
• Commercial Driver Medicals
• Chronic Disease Management
• Minor procedures including Skin Cancer Excisions and Lacerations Sutured
• Nursing Home Visits
• Home Palliative Care Services

This Practice has a ZERO tolerance policy towards Verbal or Physical abuse. This behaviour WILL NOT  be tolerated. Any patient displaying inappropriate behaviour will be asked to leave. The patient may also be banned from the practice at the Manager’s discretion.

Please note that the doctors will not prescribe opioid medications on first consult unless the patient has an opioid management plan.

In order to be compliant with AHPRA code of conduct, the doctors won’t be able to treat any staff members or their families or anyone who they engage with socially outside work.

If you have any feedback or a problem we would like to hear about it. Please feel free to talk to the Doctor or receptionist. You may prefer to write to us or use the suggestion box in the surgery. We take your concerns, suggestions and complaints seriously, however if you wish to take the matter further, you can contact the Health Ombudsman:

PO Box 13281

George Street

Brisbane

QLD 4001

Phone: 133 646

Email: complaints@oho.qld.gov.au

Click here to view our privacy policy